Frequently Asked Questions (FAQs)

If you have questions about your loan with The Mortgage Firm and would like to speak to someone, please give us a call at (855) 648-4808. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Servicing and Payment Contact Information

Lock Box (payments only)

The Mortgage Firm Attn: Payment Processing P.O Box 650094 Dallas, TX 75265

Qualified Written Requests:

Qualified Written Requests are required to be submitted to: The Mortgage Firm Attn: Customer Care Escalations 500 S Broad Street, Suite 100A Meriden, CT 06450 When The Mortgage Firm is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days and we will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.

Overnight address:

The Mortgage Firm 500 S Broad Street, Suite 100A Meriden, CT 06450

Notices of Error / Information Requests:

The Mortgage Firm 500 S Broad Street, Suite 100A Meriden, CT 06450

Fannie Mae Escalated Complaints:

When The Mortgage Firm is in receipt of an escalated complaint (as defined by the investor), an acknowledgment notice is sent within three (3) business days and is followed by a response within 30 business days.