Frequently Asked Questions (FAQs)

If you have questions about your loan with The Mortgage Firm and would like to speak to someone, please call us at (855) 648-4808. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.

Commonly Used Forms/Documents

How do I authorize a third party?

Please fill out the form here to authorize a third party to discuss the details of your mortgage. Once completed, please upload the form via the message center on the homeowner's website to expedite the process.

The form can also be mailed to:

The Mortgage Firm
ATTN: Homeowner Care
3138 E. Elwood St
Phoenix, AZ 85034