Frequently Asked Questions (FAQs)
If you have questions about your loan with The Mortgage Firm and would like to speak to someone, please give us a call at (855) 648-4808. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Q: How long does it take to receive my escrow balance after my loan is paid in full?
A: Once your loan is paid in full, the escrow/surplus balance, if any, will be refunded and sent to the mailing address within our system within approximately 10 business days from the date of the payoff transaction. If you are moving, it is important that you provide us a new mailing address to ensure receipt of any refund as a result of the payoff.
Q: What should I do if I receive a tax bill?
A: If you have an escrow account for taxes and the bill is for the current tax due, please mail or fax your tax bill to the address below. Please include your loan number on any correspondence. Corelogic 95 Methodist Hill Dr., Suite 100 Rochester, NY 14623 Fax: (509) 797-8963
Q: Why did I receive an escrow overage check?
A: An overage check can be a result of your annual insurance premium, taxes or both being less than originally expected. The Escrow Analysis Statement included with the check should show how the overage was calculated. Federal law requires that we return any surplus over $50 directly to you. However, if you would like to return the overage check to us and have it applied as a principal reduction, please do so by endorsing the back of the check to The Mortgage Firm and send it to the following address: The Mortgage Firm 500 S Broad Street, Suite 100A Meriden, CT 06450