Frequently Asked Questions (FAQs)

If you have questions about your loan with The Mortgage Firm and would like to speak to someone, please give us a call at (855) 648-4808. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Scam Warning

WARNING: We have been made aware that there is an ongoing scam whereby individuals pretending to represent mortgage companies are contacting people asking for loan details and payment via the ‘wiring’ of funds over the phone. Please be aware that our Representatives will never ask borrowers to wire funds to a specific bank account or individual. Questions may be directed to our Customer Care Representatives at (855) 648-4808.

The Mortgage Firm is alerting customers of phone scams and offers these tips to keep account information secure:

The Mortgage Firm will not call a customer for payment if his or her account is in good standing.

The Mortgage Firm does not request payments via ‘wiring’ of funds.

Customers who have any questions about a call for a payment are urged to contact The Mortgage Firm by calling (855) 648-4808.

Tips to avoid phone scams:

NEVER give out personal information, debit/credit card numbers, or wire money as a result of an unexpected or unsolicited call if you cannot validate the caller’s authenticity.

The Mortgage Firm provides many options for payment; be suspicious if the caller is REQUIRING the use of wiring funds.

Ask the caller for details about his or her name, phone number, company, etc. Your questions may scare them away. If not, document what they tell you, including the date and time you speak with them, caller ID number and anything else that may aid in a possible criminal investigation. Contact your local authorities and The Mortgage Firm Customer Care Department at (855) 648-4808 to report theft or attempted theft due to scams.

Beware if a caller exhibits irritation, unease, or anger when you question their authority. Notice if their emotion intensifies when you ask to speak with their manager, for their phone number, or to call back later.

Know how to access your monthly bill easily. You can access your account online through our portal service at any time at tmf.servicingdivision.com.